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Writing difficult messages : a fun guide to no messages for yes results

De los Reyes, Rodolfo A.

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  • Notes
    Library's copy autographed by the author.
    • Content
    • Chapter 1. Not so fast, Speedy! : difficult messages
    • Chapter 2. B.E.A.R. the burden : bad news messages
    • Chapter 3. Hold them D.E.A.R. : demand messages
    • Chapter 4. Bring them for A.F.A.R. : conciliation messages
    • Chapter 5. Soft-sell A.I.D.A. : persuasion messages
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