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Front office operations

Bajao, Grayfield T.

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  • Notes
    "A guide to effective customer service"--Cover.
  • Notes
    Includes bibliographical references (pages 334).
    • Content
    • Provide information in the hotel front office operations
    • Provide effective customer service
    • Receive and process reservations
    • Operate computerized reservations system
    • Provide accommodation reception services
      Subjects