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Call center success : essential skills for CSRS

Finch, Lloyd C.

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Notes
  • Bibliographic Note
    Includes bibliographical references.
    • Content
    • Part 1. The CSR : a powerful voice
    • Part 2. Gaining the professional edge
    • Part 3. The all-important customer
    • Part 4. Building your communication skills
    • Part 5. Attitude : your most important asset
      Subjects