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Call center success : essential skills for CSRS
Finch, Lloyd C.- ISBN1560525789
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- descriptionvi, 122 pages : illustrations
- Main Library
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Content
- Part 1. The CSR : a powerful voice
- Part 2. Gaining the professional edge
- Part 3. The all-important customer
- Part 4. Building your communication skills
- Part 5. Attitude : your most important asset