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Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!)
Goodman, Gary S.- ISBN0809225204
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- description183 pages
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Notes
- Includes index.
Content
- Mastering the psychology of conflict prevention and conflict management
- A universal model for communicating in the most challenging business situations
- Leveling the playing field with your boss
- Dramatically improving peer relationships at work
- Communicating with those who report to you, and improving relations with those who don't
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